Legal

Refund Policy

Effective: 2026-04-20

1. Tickets are consumable

Tickets purchased on Cartman Calls are digital, consumable goods. Each ticket is consumed when a call is delivered to you (via the dashboard and/or Telegram). A consumed ticket is non-refundable.

2. When we refund

We refund the unused portion of a purchase in the following situations:

• Service failure: we failed to deliver a call you paid for.
• Duplicate or accidental purchase: reported within 7 days, no tickets consumed.
• Unauthorised charge: reported promptly with reasonable evidence.
• Mandatory consumer rights: as required by your local law (for EU/UK users, the 14-day cooling-off period applies for unused digital purchases where you have not consented to immediate consumption).

3. When we don't refund

• Calls that lost money. Trading involves risk.
• Tickets already consumed by call delivery.
• Account suspensions for breach of Terms.
• Requests outside the windows above.

4. How to request

Email support@cartmancalls.com from the address on your account. Include your order ID and a brief reason. We aim to respond within 5 business days.

5. Processing

Approved refunds are issued to the original payment method by our payment provider (typically 5–10 business days to appear). Currency-conversion or bank fees may apply.

6. Chargebacks

Please contact us before initiating a chargeback. Most issues can be resolved directly and faster.

See also Terms and Financial Disclaimer.